Privacy Policy

Last Updated: March 13, 2025

49 Group (operating the website 49g.com.au) is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data, in compliance with Australian and Papua New Guinea (PNG) privacy laws. It also explains your rights regarding your information. By using our website, you agree to the practices described in this policy.

We only collect personal information that is necessary for providing our services and improving your experience. This may include:

• Name: If you provide your name (for example, when contacting us or filling out a form).

• Email Address: We collect your email when you subscribe to updates, contact us, or otherwise voluntarily provide it.

• Browsing Data: When you visit 49g.com.au, we gather basic browsing information such as your IP address, browser type, pages visited, and the date/time of visits. This data helps us understand how our site is used and improve its performance.

Purpose of Collection: We use the above information to communicate with you (such as responding to inquiries or sending newsletters if you signed up), to personalize your experience, and to analyze site usage. We do not collect sensitive personal information, and we limit collection to the minimum data required for these purposes.

We use minimal cookies and tracking technologies on our website. Our goal is to respect your privacy while ensuring the site functions properly and we gain basic insights into usage. Key points about our cookies and tracking include:

• Essential Cookies: We may use a small number of essential cookies to enable core site functionality (such as security and network management). These cookies are necessary for the website to operate and cannot be disabled without affecting your experience.

• Analytics (PostHog): For understanding how visitors use our site, we use PostHog – a privacy-focused analytics tool. PostHog may set cookies or utilize similar technologies to collect usage statistics (e.g., page views, clicks, and other user interactions). This information is aggregated and non-identifying. We specifically choose PostHog instead of Google Analytics to avoid extensive tracking and to keep your data on our own infrastructure.

• No Third-Party Advertising Cookies: We do not use advertising networks or social media trackers that follow you across different sites. You will not find third-party advertising or targeting cookies on 49g.com.au.

Your Choices: Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. Note that blocking cookies might impact some site functionality. However, because our use of cookies is minimal and only for necessary and analytical purposes, the impact of disabling them should be limited.

We use the personal information we collect only for the purposes described in this policy and in ways you would reasonably expect, including:

• Providing and Improving Services: We process your name and email to respond to your inquiries, provide information you requested, and send updates or newsletters (if you subscribed). Browsing data helps us troubleshoot issues, optimize site performance, and improve content.

• Analytics and User Experience: Browsing information collected via PostHog is analyzed to understand aggregate user behavior and preferences. This insight allows us to improve our website’s layout, content, and functionality. The analytics data is statistical in nature and does not identify you personally.

• Legal Compliance and Protection: In rare cases, we may use personal data to comply with legal obligations or respond to lawful requests (for example, disclosing information if required by law or a court order). We may also use data as necessary to detect, prevent, or address fraud or security issues.

We do not use your personal information for any purposes unrelated to the above, and we will always seek additional consent from you if we ever need to use your data for a new purpose.

Your privacy is paramount. We do not share, sell, or rent your personal data to third parties for their marketing or any other independent use. In practice, this means:

• No Third-Party Access: The information you provide to 49g.com.au is used by us internally and by our service providers only as needed to operate the website and our services. For example, if our email is hosted by a secure email service or our website by a hosting provider, your data may pass through those providers—but they are not allowed to use it for anything except providing the service to us.

• Analytics Data: Our analytics (PostHog) data is stored and handled by us (or our authorized processor) and not shared with advertising companies. Since we don’t use Google Analytics, your usage data is not sent to Google or other third-party analytics platforms.

• Legal Requirements: We will not disclose your personal information to any external party unless it is required to comply with a legal obligation. In the event we are required by law or regulation to share data (for example, in response to a court order, or to cooperate with regulators), we will only provide the minimum necessary information and ensure there is a lawful basis for such disclosure.

Rest assured that your data stays with 49 Group and is only used for the purposes you expect. If in the future we ever need to share information for any reason not covered above (such as a change in our service providers or corporate structure), we will update this Privacy Policy and inform you as required, ensuring you have the opportunity to understand and object if necessary.

We believe in transparency and giving you control over your personal information. Subject to some legal limitations, you have the following rights regarding the data we hold about you:

• Access Your Information: You have the right to request a copy of the personal information we hold about you. We will provide this in a reasonable time frame, in a commonly used format.

• Correct/Update Your Information: If any personal details we have are inaccurate or outdated (for example, you change your email address), you can ask us to correct or update them, and we will do so.

• Request Deletion (Right to Erasure): You may request that we delete the personal data we have collected from you. For example, if you previously provided your name and email, you can ask us to remove them from our records. We will honor such requests whenever possible. Please note there may be legal reasons we might need to retain certain data (for instance, transaction records), but we will inform you if any such exception applies.

• Withdraw Consent/Opt-Out: If you have given consent for a specific use of your information (such as receiving a newsletter), you have the right to withdraw that consent at any time. For email communications, you can opt out by clicking the unsubscribe link in the message or contacting us directly. For analytics, you can opt out by disabling cookies in your browser (as described above in Cookies and Tracking).

How to Exercise Your Rights: To exercise any of the above rights, please contact us via email at info@49g.com.au. Specify your request, and include enough information for us to verify your identity (we may need to confirm you are the owner of the data for security). We will respond to your request as soon as practicable and no later than required by applicable law.

We do not charge any fee for handling a reasonable request to access or delete your data. If your request is unusually excessive or repetitive, we may charge a minimal fee or decline the request as allowed by law, but we will explain why.

Protecting your personal data is a top priority for us. We take reasonable and appropriate measures to secure your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Technical Safeguards: We use up-to-date security technologies to protect our website and databases. This includes encryption of data transmissions (for example, our site is accessible only over HTTPS to secure the data you send) and firewalls/antivirus for our servers.

• Organizational Measures: We restrict access to personal information to authorized personnel who need it for the purposes described in this policy. Our team is trained on the importance of privacy and security.

• Data Retention: We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example, if you unsubscribe from our mailing list or request deletion, we will remove your contact information from our active databases. Browsing analytics data may be kept in aggregate form (without personal identifiers) for trend analysis, but personal identifiers (like IP addresses) are anonymized or deleted when no longer needed.

• Third-Party Security: Although we do not share your data for their use, some third-party service providers (such as our web host or email service) may process data on our behalf. We select providers who implement strong security practices and we contractually require them to protect your information.

While we strive to protect your data, it’s important to note that no website or internet transmission is completely secure. We therefore cannot guarantee absolute security. However, we will promptly notify you and the relevant authorities of any data breach that involves your personal information, as required by Australian or PNG law.

49 Group is based in and operates within Australia and Papua New Guinea, and we handle personal information in accordance with the laws and regulations of these jurisdictions:

• Australia: We comply with the Australian Privacy Act 1988 (Cth) and the associated Australian Privacy Principles (APPs). These principles govern how we collect, use, disclose, and store personal information. For instance, we follow requirements to only collect personal data by lawful and fair means, to inform you of how we will use your data, and to give you access to your information upon request. We also meet the APPs obligations on keeping your data secure and not transferring it outside Australia except as allowed by law. By maintaining this Privacy Policy and our internal practices, we aim to be fully aligned with Australian privacy requirements.

• Papua New Guinea: Papua New Guinea’s privacy protections are evolving, and we are committed to upholding the highest privacy standards for our PNG users. While PNG does not yet have a comprehensive personal data protection law, we adhere to applicable privacy-related regulations (such as any sector-specific rules) and the guiding principles of PNG’s National Data Governance & Data Protection Policy (2024). In practice, this means we treat the personal information of PNG residents with the same level of care and security as required under Australian law or other international best practices. We continuously monitor legal developments in PNG and will adjust our practices to ensure compliance with any new privacy legislation or regulations that come into effect.

In summary, no matter where you are located, 49 Group will handle your information lawfully and fairly, consistent with our obligations under Australian law and the standards expected in Papua New Guinea. If there is any difference between the privacy rights or protections in these jurisdictions, we will strive to apply the strongest protection available to you.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will:

• Post the updated policy on this page with a new “Last Updated” date at the top.

• If the changes are significant, we may provide a more prominent notice (such as a banner on our website or an email notification).

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of 49g.com.au after any changes to the Privacy Policy constitutes acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: info@49g.com.au

We will be happy to assist you and will respond as soon as possible. If you contact us to exercise your user rights or to lodge a complaint, we may ask for some verification information (to protect your privacy) and will address your issue in accordance with applicable laws.

Thank you for trusting 49 Group with your personal information. We are dedicated to safeguarding your privacy and providing a secure online experience.